A great office manager is essential to a company’s success and can make or break any organization. For a business to thrive and reach its full potential, the focus should therefore be on the personal development and support of the manager and the employees she/he leads. After all, the definition of an organization is “a group of persons organized for some end or work”. I feel it is my responsibility as a manager to set the tone for the team and the way I lead will therefore affect performance, production, and ultimately customer satisfaction.

I have worked as a Practice Manager in the dental industry for 15+ years and it has been my mission to cultivate a safe and positive workplace. I have always envisioned an environment where there is a sense of autonomy, community, and appreciation. I wanted everyone, including myself, to look forward going to work. Since most of us spend a decent amount of time away from home working, there is no reason why it should lack joy and excitement.

For me, it has always been important that I work where I feel my input matters and that I am contributing towards something bigger than myself. Which is why it is so critical to invest in your personal development … and my motivation for creating this blog.

My intention with this blog is to reach the hearts and minds of those who are seeking a different, more unconventional approach to “managing” their teams. And it isn’t just for managers and supervisors – it’s for anyone who has ever worked or works alongside others and is looking to add value to their organization (and their life). It is a platform displaying my philosophies on the key fundamentals of practice management, with a focus on behavior, emotions, and relationships. It is my intention to increase awareness surrounding empathy as I believe it is the foundation of great leadership.

I hope that my insights and the collection of books, podcasts, and quotes in my library can help awaken your spirit, contribute to your growth, and spark your curiosity. I want to inspire you to dig deeper, get curious about who YOU are, and make a difference in the way you lead!

“The single best way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruited good people, raises them up as leaders and continually develops them.

– John Maxwell