My intention with this blog is to reach the hearts and minds of those who are seeking a different, more unconventional approach to “managing” their teams. And it isn’t just for managers and supervisors – it’s for anyone who has ever worked or works alongside others and is looking to add value to their organization (and their life). It is a platform displaying my philosophies on the key fundamentals of practice management, with a focus on behavior, emotions, and relationships. It is my intention to increase awareness surrounding empathy as I believe it is the foundation of great leadership.


I have worked as a Practice Manager in the dental industry for 14+ years and it has been my mission to cultivate a safe and positive workplace. I have always envisioned an environment where there is a sense of autonomy, community, and appreciation. I wanted everyone, including myself, to look forward going to work. Since most of us spend a decent amount of time away from home working, there is no reason why it should lack joy and excitement.

In addition, it has always been important that I work where I feel my input matters and that I am contributing towards something bigger than myself. Which is why I feel it is so important to invest in your personal development.

And also my motivation for creating this blog.

I believe that a great office manager is essential to a company’s success and can make or break any organization. For a business to thrive and reach its full potential, the focus should therefore be on the personal development and support of the manager and the employees she/he leads. After all, the definition of an organization is “a group of persons organized for some end or work”.


believe that it is my obligation as a manager to set the tone for the team and the way I lead will therefore make an impact on all areas of the business including performance, production, and ultimately customer satisfaction.