3 Essentials Skills for Effective Communication

Although there are many different styles of leadership, one trait they share in common amongst the leaders in each group is the skill to communicate effectively. If you desire to be a great leader and make an impact, learning how to master the art of communication should be on top of your priorities. Below, I… Continue reading 3 Essentials Skills for Effective Communication

Five Guiding Principles of Great Leadership

Over the 14 years that I’ve worked as an office manager, I have had many different type of experiences and accounts that have presented me with valuable insights about what it takes to run a successful practice. And by successful, I do not mean increased practice revenue (although, in my case, it’s been proven that there's been a positive correlation… Continue reading Five Guiding Principles of Great Leadership

The 5 Major Do's & Dont's of Dental Insurance

Majority of the patients these days rely on their dental insurance to help offset the cost of treatment. Therefore, practices who accept or are in-network with dental insurances need to be equipped with the right tools and knowledge when navigating the world of dental insurance plans. Which is why it's imperative that your office implements… Continue reading The 5 Major Do's & Dont's of Dental Insurance

Mastering the Art of Treatment Case Presentation (Part 1)

I think back to the day when I first started presenting treatment plans to patients and cringe at the memory of me fumbling over my words as I tried to explain what the patient needed and how much it would cost. I was about 20 years old, still in college, and had zero experience with… Continue reading Mastering the Art of Treatment Case Presentation (Part 1)

The First Impression: Why it Matters and How It Influences Customer Satisfaction

I’ve worked in the dental service industry for over 10 years and one thing I’ve learned as a Practice Coordinator is that first impressions matter. As a culture, we invest an exorbitant amount of time and thousands of dollars perfecting our image so we can make an everlasting impression on the ones we cross paths… Continue reading The First Impression: Why it Matters and How It Influences Customer Satisfaction